mirror of
https://github.com/chillpadclub/bedolaga-cabinet.git
synced 2026-07-28 09:33:46 +00:00
9707ad97a4
- Replace all hardcoded Russian strings with t() calls across 30+ files - Add ~500 new translation keys to all 4 locales (ru, en, zh, fa) - Convert module-level config objects to labelKey pattern - Remove Russian fallbacks from t() calls (fallbackLng handles it) - Replace DeepLinkRedirect custom i18n with standard t() calls - Fix subscription.servers key collision (string vs object)
823 lines
32 KiB
TypeScript
823 lines
32 KiB
TypeScript
import { useState, useRef } from 'react';
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import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
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import { useTranslation } from 'react-i18next';
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import { ticketsApi } from '../api/tickets';
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import { infoApi } from '../api/info';
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import { logger } from '../utils/logger';
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import { checkRateLimit, getRateLimitResetTime, RATE_LIMIT_KEYS } from '../utils/rateLimit';
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import type { TicketDetail, TicketMessage } from '../types';
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const log = logger.createLogger('Support');
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const PlusIcon = () => (
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<svg className="h-5 w-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" strokeWidth={2}>
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<path strokeLinecap="round" strokeLinejoin="round" d="M12 4.5v15m7.5-7.5h-15" />
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</svg>
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);
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const SendIcon = () => (
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<svg className="h-4 w-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" strokeWidth={2}>
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<path
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strokeLinecap="round"
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strokeLinejoin="round"
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d="M6 12L3.269 3.126A59.768 59.768 0 0121.485 12 59.77 59.77 0 013.27 20.876L5.999 12zm0 0h7.5"
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/>
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</svg>
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);
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const ImageIcon = () => (
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<svg className="h-5 w-5" fill="none" viewBox="0 0 24 24" stroke="currentColor" strokeWidth={2}>
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<path
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strokeLinecap="round"
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strokeLinejoin="round"
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d="M2.25 15.75l5.159-5.159a2.25 2.25 0 013.182 0l5.159 5.159m-1.5-1.5l1.409-1.409a2.25 2.25 0 013.182 0l2.909 2.909m-18 3.75h16.5a1.5 1.5 0 001.5-1.5V6a1.5 1.5 0 00-1.5-1.5H3.75A1.5 1.5 0 002.25 6v12a1.5 1.5 0 001.5 1.5zm10.5-11.25h.008v.008h-.008V8.25zm.375 0a.375.375 0 11-.75 0 .375.375 0 01.75 0z"
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/>
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</svg>
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);
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const CloseIcon = () => (
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<svg className="h-4 w-4" fill="none" viewBox="0 0 24 24" stroke="currentColor" strokeWidth={2}>
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<path strokeLinecap="round" strokeLinejoin="round" d="M6 18L18 6M6 6l12 12" />
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</svg>
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);
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// Media attachment state
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interface MediaAttachment {
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file: File;
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preview: string;
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uploading: boolean;
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fileId?: string;
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error?: string;
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}
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// Message media display component
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function MessageMedia({ message, t }: { message: TicketMessage; t: (key: string) => string }) {
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const [imageLoaded, setImageLoaded] = useState(false);
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const [imageError, setImageError] = useState(false);
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const [showFullImage, setShowFullImage] = useState(false);
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if (!message.has_media || !message.media_file_id) {
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return null;
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}
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const mediaUrl = ticketsApi.getMediaUrl(message.media_file_id);
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if (message.media_type === 'photo') {
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return (
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<>
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<div className="relative mt-3">
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{!imageLoaded && !imageError && (
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<div className="flex h-48 w-full animate-pulse items-center justify-center rounded-lg bg-dark-700">
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<div className="h-6 w-6 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
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</div>
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)}
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{imageError ? (
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<div className="flex h-32 w-full items-center justify-center rounded-lg bg-dark-700 text-sm text-dark-400">
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{t('support.imageLoadFailed')}
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</div>
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) : (
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<img
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src={mediaUrl}
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alt={message.media_caption || 'Attached image'}
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className={`max-h-64 max-w-full cursor-pointer rounded-lg transition-opacity hover:opacity-90 ${imageLoaded ? '' : 'hidden'}`}
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onLoad={() => setImageLoaded(true)}
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onError={() => setImageError(true)}
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onClick={() => setShowFullImage(true)}
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/>
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)}
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{message.media_caption && (
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<p className="mt-1 text-xs text-dark-400">{message.media_caption}</p>
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)}
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</div>
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{/* Full image modal */}
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{showFullImage && (
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<div
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className="fixed inset-0 z-50 flex items-center justify-center bg-black/90 p-4"
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onClick={() => setShowFullImage(false)}
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>
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<button
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className="absolute right-4 top-4 text-white/70 hover:text-white"
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onClick={() => setShowFullImage(false)}
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>
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<CloseIcon />
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</button>
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<img
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src={mediaUrl}
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alt={message.media_caption || 'Attached image'}
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className="max-h-full max-w-full object-contain"
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/>
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</div>
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)}
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</>
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);
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}
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// For documents/videos - show download link
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return (
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<div className="mt-3">
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<a
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href={mediaUrl}
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target="_blank"
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rel="noopener noreferrer"
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className="inline-flex items-center gap-2 rounded-lg bg-dark-700 px-3 py-2 text-sm text-dark-200 transition-colors hover:bg-dark-600"
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>
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<svg
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className="h-4 w-4"
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fill="none"
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viewBox="0 0 24 24"
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stroke="currentColor"
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strokeWidth={2}
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>
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<path
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strokeLinecap="round"
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strokeLinejoin="round"
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d="M19.5 14.25v-2.625a3.375 3.375 0 00-3.375-3.375h-1.5A1.125 1.125 0 0113.5 7.125v-1.5a3.375 3.375 0 00-3.375-3.375H8.25m.75 12l3 3m0 0l3-3m-3 3v-6m-1.5-9H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 00-9-9z"
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/>
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</svg>
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{message.media_caption || `Download ${message.media_type}`}
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</a>
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</div>
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);
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}
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export default function Support() {
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log.debug('Component loaded');
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const { t } = useTranslation();
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const queryClient = useQueryClient();
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const [selectedTicket, setSelectedTicket] = useState<TicketDetail | null>(null);
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const [showCreateForm, setShowCreateForm] = useState(false);
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const [newTitle, setNewTitle] = useState('');
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const [newMessage, setNewMessage] = useState('');
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const [replyMessage, setReplyMessage] = useState('');
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const [rateLimitError, setRateLimitError] = useState<string | null>(null);
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// Media attachment states
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const [createAttachment, setCreateAttachment] = useState<MediaAttachment | null>(null);
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const [replyAttachment, setReplyAttachment] = useState<MediaAttachment | null>(null);
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const createFileInputRef = useRef<HTMLInputElement>(null);
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const replyFileInputRef = useRef<HTMLInputElement>(null);
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// Get support configuration
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const { data: supportConfig, isLoading: configLoading } = useQuery({
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queryKey: ['support-config'],
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queryFn: infoApi.getSupportConfig,
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});
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const { data: tickets, isLoading } = useQuery({
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queryKey: ['tickets'],
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queryFn: () => ticketsApi.getTickets({ per_page: 20 }),
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enabled: supportConfig?.tickets_enabled === true,
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});
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const { data: ticketDetail, isLoading: detailLoading } = useQuery({
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queryKey: ['ticket', selectedTicket?.id],
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queryFn: () => ticketsApi.getTicket(selectedTicket!.id),
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enabled: !!selectedTicket,
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});
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// Handle file selection
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const handleFileSelect = async (
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file: File,
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setAttachment: (a: MediaAttachment | null) => void,
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) => {
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// Validate file type
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const allowedTypes = ['image/jpeg', 'image/png', 'image/gif', 'image/webp'];
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if (!allowedTypes.includes(file.type)) {
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setAttachment({
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file,
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preview: '',
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uploading: false,
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error: t('support.invalidFileType'),
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});
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return;
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}
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// Validate file size (10MB)
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if (file.size > 10 * 1024 * 1024) {
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setAttachment({
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file,
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preview: '',
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uploading: false,
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error: t('support.fileTooLarge'),
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});
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return;
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}
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// Create preview
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const preview = URL.createObjectURL(file);
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setAttachment({ file, preview, uploading: true });
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try {
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const result = await ticketsApi.uploadMedia(file, 'photo');
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setAttachment({
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file,
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preview,
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uploading: false,
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fileId: result.file_id,
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});
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} catch {
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setAttachment({
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file,
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preview,
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uploading: false,
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error: t('support.uploadFailed'),
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});
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}
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};
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const createMutation = useMutation({
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mutationFn: async () => {
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const media = createAttachment?.fileId
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? {
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media_type: 'photo',
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media_file_id: createAttachment.fileId,
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}
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: undefined;
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return ticketsApi.createTicket(newTitle, newMessage, media);
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},
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onSuccess: (ticket) => {
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queryClient.invalidateQueries({ queryKey: ['tickets'] });
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setShowCreateForm(false);
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setNewTitle('');
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setNewMessage('');
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setCreateAttachment(null);
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setSelectedTicket(ticket);
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},
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});
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const replyMutation = useMutation({
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mutationFn: async () => {
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const media = replyAttachment?.fileId
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? {
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media_type: 'photo',
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media_file_id: replyAttachment.fileId,
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}
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: undefined;
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return ticketsApi.addMessage(selectedTicket!.id, replyMessage, media);
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},
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onSuccess: () => {
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queryClient.invalidateQueries({ queryKey: ['ticket', selectedTicket?.id] });
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setReplyMessage('');
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setReplyAttachment(null);
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},
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});
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const getStatusBadge = (status: string) => {
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switch (status) {
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case 'open':
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return 'badge-info';
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case 'answered':
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return 'badge-success';
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case 'pending':
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return 'badge-warning';
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case 'closed':
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return 'badge-neutral';
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default:
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return 'badge-neutral';
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}
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};
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const getStatusLabel = (status: string) => {
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return t(`support.status.${status}`) || status;
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};
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// Show loading while checking configuration
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if (configLoading) {
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return (
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<div className="flex items-center justify-center py-24">
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<div className="h-8 w-8 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
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</div>
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);
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}
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// If tickets are disabled, show redirect message
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if (supportConfig && !supportConfig.tickets_enabled) {
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log.debug('Tickets disabled, config:', supportConfig);
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const getSupportMessage = () => {
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log.debug('Getting support message for type:', supportConfig.support_type);
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if (supportConfig.support_type === 'profile') {
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const supportUsername = supportConfig.support_username || '@support';
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log.debug('Opening profile:', supportUsername);
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return {
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title: t('support.ticketsDisabled'),
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message: t('support.contactSupport', { username: supportUsername }),
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buttonText: t('support.contactUs'),
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buttonAction: () => {
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log.debug('Button clicked, opening:', supportUsername);
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const webApp = window.Telegram?.WebApp;
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// Extract username without @
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const username = supportUsername.startsWith('@')
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? supportUsername.slice(1)
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: supportUsername;
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const webUrl = `https://t.me/${username}`;
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log.debug('Web URL:', webUrl, 'WebApp methods:', {
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openTelegramLink: !!webApp?.openTelegramLink,
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openLink: !!webApp?.openLink,
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});
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// Try openTelegramLink first (for tg:// links)
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if (webApp?.openTelegramLink) {
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log.debug('Using openTelegramLink with web URL');
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try {
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webApp.openTelegramLink(webUrl);
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return;
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} catch (e) {
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log.error('openTelegramLink failed:', e);
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}
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}
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// Fallback to openLink
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if (webApp?.openLink) {
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log.debug('Using openLink');
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try {
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webApp.openLink(webUrl, { try_browser: true });
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return;
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} catch (e) {
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log.error('openLink failed:', e);
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}
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}
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// Last resort - window.open
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log.debug('Using window.open');
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window.open(webUrl, '_blank');
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},
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};
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}
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if (supportConfig.support_type === 'url' && supportConfig.support_url) {
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return {
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title: t('support.ticketsDisabled'),
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message: t('support.useExternalLink'),
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buttonText: t('support.openSupport'),
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buttonAction: () => {
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const webApp = window.Telegram?.WebApp;
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if (webApp?.openLink) {
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webApp.openLink(supportConfig.support_url!, { try_browser: true });
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} else {
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window.open(supportConfig.support_url!, '_blank');
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}
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},
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};
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}
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// Fallback: contact support (should not normally happen if config is correct)
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const supportUsername = supportConfig.support_username || '@support';
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log.debug('Fallback: Opening profile:', supportUsername);
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return {
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title: t('support.ticketsDisabled'),
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message: t('support.contactSupport', { username: supportUsername }),
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buttonText: t('support.contactUs'),
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buttonAction: () => {
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log.debug('Fallback button clicked, opening:', supportUsername);
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const webApp = window.Telegram?.WebApp;
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// Extract username without @
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const username = supportUsername.startsWith('@')
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? supportUsername.slice(1)
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: supportUsername;
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const webUrl = `https://t.me/${username}`;
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log.debug('Fallback opening URL:', webUrl);
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if (webApp?.openTelegramLink) {
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log.debug('Fallback using openTelegramLink');
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webApp.openTelegramLink(webUrl);
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} else if (webApp?.openLink) {
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log.debug('Fallback using openLink');
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webApp.openLink(webUrl, { try_browser: true });
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} else {
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log.debug('Fallback using window.open');
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window.open(webUrl, '_blank');
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}
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},
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};
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};
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const supportMessage = getSupportMessage();
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return (
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<div className="mx-auto mt-12 max-w-md">
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<div className="bento-card text-center">
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<div className="mx-auto mb-4 flex h-16 w-16 items-center justify-center rounded-2xl bg-dark-800">
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<svg
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className="h-8 w-8 text-dark-400"
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fill="none"
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viewBox="0 0 24 24"
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stroke="currentColor"
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strokeWidth={1.5}
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>
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<path
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strokeLinecap="round"
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strokeLinejoin="round"
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d="M8.625 12a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0H8.25m4.125 0a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0H12m4.125 0a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0h-.375M21 12c0 4.556-4.03 8.25-9 8.25a9.764 9.764 0 01-2.555-.337A5.972 5.972 0 015.41 20.97a5.969 5.969 0 01-.474-.065 4.48 4.48 0 00.978-2.025c.09-.457-.133-.901-.467-1.226C3.93 16.178 3 14.189 3 12c0-4.556 4.03-8.25 9-8.25s9 3.694 9 8.25z"
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/>
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</svg>
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</div>
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<h2 className="mb-2 text-xl font-semibold text-dark-100">{supportMessage.title}</h2>
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<p className="mb-6 text-dark-400">{supportMessage.message}</p>
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<button onClick={supportMessage.buttonAction} className="btn-primary w-full">
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{supportMessage.buttonText}
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</button>
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</div>
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</div>
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);
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}
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|
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// Attachment preview component
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const AttachmentPreview = ({
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attachment,
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onRemove,
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}: {
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attachment: MediaAttachment;
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onRemove: () => void;
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}) => (
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<div className="relative mt-2 inline-block">
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{attachment.preview && (
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<img
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src={attachment.preview}
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alt="Attachment preview"
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className="h-20 w-auto rounded-lg border border-dark-700"
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/>
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)}
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{attachment.uploading && (
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<div className="absolute inset-0 flex items-center justify-center rounded-lg bg-dark-900/70">
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<div className="h-5 w-5 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
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</div>
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)}
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{attachment.error && <div className="mt-1 text-xs text-red-400">{attachment.error}</div>}
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<button
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type="button"
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onClick={onRemove}
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className="absolute -right-2 -top-2 flex h-5 w-5 items-center justify-center rounded-full bg-red-500 text-white hover:bg-red-600"
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>
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<CloseIcon />
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</button>
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</div>
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);
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return (
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<div className="space-y-6">
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<div className="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
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<h1 className="text-2xl font-bold text-dark-50 sm:text-3xl">{t('support.title')}</h1>
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<button
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onClick={() => {
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setShowCreateForm(true);
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setSelectedTicket(null);
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setCreateAttachment(null);
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}}
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className="btn-primary"
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>
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<PlusIcon />
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{t('support.newTicket')}
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</button>
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</div>
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|
|
<div className="grid grid-cols-1 gap-6 lg:grid-cols-3">
|
|
{/* Tickets List */}
|
|
<div className="bento-card lg:col-span-1">
|
|
<h2 className="mb-4 text-lg font-semibold text-dark-100">{t('support.yourTickets')}</h2>
|
|
|
|
{isLoading ? (
|
|
<div className="flex items-center justify-center py-12">
|
|
<div className="h-8 w-8 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
|
|
</div>
|
|
) : tickets?.items && tickets.items.length > 0 ? (
|
|
<div className="space-y-2">
|
|
{tickets.items.map((ticket) => (
|
|
<button
|
|
key={ticket.id}
|
|
onClick={() => {
|
|
setSelectedTicket(ticket as unknown as TicketDetail);
|
|
setShowCreateForm(false);
|
|
setReplyAttachment(null);
|
|
}}
|
|
className={`w-full rounded-bento border p-4 text-left transition-all ${
|
|
selectedTicket?.id === ticket.id
|
|
? 'border-accent-500 bg-accent-500/10'
|
|
: 'border-dark-700/50 bg-dark-800/30 hover:border-dark-600'
|
|
}`}
|
|
>
|
|
<div className="mb-2 flex items-start justify-between gap-2">
|
|
<div className="truncate font-medium text-dark-100">{ticket.title}</div>
|
|
<span className={`${getStatusBadge(ticket.status)} flex-shrink-0`}>
|
|
{getStatusLabel(ticket.status)}
|
|
</span>
|
|
</div>
|
|
<div className="text-xs text-dark-500">
|
|
{new Date(ticket.updated_at).toLocaleDateString()}
|
|
</div>
|
|
</button>
|
|
))}
|
|
</div>
|
|
) : (
|
|
<div className="py-12 text-center">
|
|
<div className="mx-auto mb-4 flex h-16 w-16 items-center justify-center rounded-2xl bg-dark-800">
|
|
<svg
|
|
className="h-8 w-8 text-dark-500"
|
|
fill="none"
|
|
viewBox="0 0 24 24"
|
|
stroke="currentColor"
|
|
strokeWidth={1.5}
|
|
>
|
|
<path
|
|
strokeLinecap="round"
|
|
strokeLinejoin="round"
|
|
d="M8.625 12a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0H8.25m4.125 0a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0H12m4.125 0a.375.375 0 11-.75 0 .375.375 0 01.75 0zm0 0h-.375M21 12c0 4.556-4.03 8.25-9 8.25a9.764 9.764 0 01-2.555-.337A5.972 5.972 0 015.41 20.97a5.969 5.969 0 01-.474-.065 4.48 4.48 0 00.978-2.025c.09-.457-.133-.901-.467-1.226C3.93 16.178 3 14.189 3 12c0-4.556 4.03-8.25 9-8.25s9 3.694 9 8.25z"
|
|
/>
|
|
</svg>
|
|
</div>
|
|
<div className="text-dark-400">{t('support.noTickets')}</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
|
|
{/* Ticket Detail / Create Form */}
|
|
<div className="bento-card lg:col-span-2">
|
|
{showCreateForm ? (
|
|
<div>
|
|
<h2 className="mb-6 text-lg font-semibold text-dark-100">
|
|
{t('support.createTicket')}
|
|
</h2>
|
|
<form
|
|
onSubmit={(e) => {
|
|
e.preventDefault();
|
|
setRateLimitError(null);
|
|
// Rate limit: max 3 tickets per 60 seconds
|
|
if (!checkRateLimit(RATE_LIMIT_KEYS.TICKET_CREATE, 3, 60000)) {
|
|
const resetTime = getRateLimitResetTime(RATE_LIMIT_KEYS.TICKET_CREATE);
|
|
setRateLimitError(t('support.tooManyRequests', { seconds: resetTime }));
|
|
return;
|
|
}
|
|
createMutation.mutate();
|
|
}}
|
|
className="space-y-4"
|
|
>
|
|
<div>
|
|
<label className="label">{t('support.subject')}</label>
|
|
<input
|
|
type="text"
|
|
className="input"
|
|
placeholder={t('support.subjectPlaceholder')}
|
|
value={newTitle}
|
|
onChange={(e) => setNewTitle(e.target.value)}
|
|
required
|
|
minLength={3}
|
|
maxLength={255}
|
|
/>
|
|
</div>
|
|
<div>
|
|
<label className="label">{t('support.message')}</label>
|
|
<textarea
|
|
className="input min-h-[150px]"
|
|
placeholder={t('support.messagePlaceholder')}
|
|
value={newMessage}
|
|
onChange={(e) => setNewMessage(e.target.value)}
|
|
required
|
|
minLength={10}
|
|
maxLength={4000}
|
|
/>
|
|
</div>
|
|
|
|
{/* Image attachment for create */}
|
|
<div>
|
|
<input
|
|
ref={createFileInputRef}
|
|
type="file"
|
|
accept="image/jpeg,image/png,image/gif,image/webp"
|
|
className="hidden"
|
|
onChange={(e) => {
|
|
const file = e.target.files?.[0];
|
|
if (file) handleFileSelect(file, setCreateAttachment);
|
|
e.target.value = '';
|
|
}}
|
|
/>
|
|
{createAttachment ? (
|
|
<AttachmentPreview
|
|
attachment={createAttachment}
|
|
onRemove={() => setCreateAttachment(null)}
|
|
/>
|
|
) : (
|
|
<button
|
|
type="button"
|
|
onClick={() => createFileInputRef.current?.click()}
|
|
className="flex items-center gap-2 text-sm text-dark-400 transition-colors hover:text-dark-200"
|
|
>
|
|
<ImageIcon />
|
|
{t('support.attachImage')}
|
|
</button>
|
|
)}
|
|
</div>
|
|
|
|
{rateLimitError && (
|
|
<div className="rounded-xl border border-error-500/30 bg-error-500/10 p-3 text-sm text-error-400">
|
|
{rateLimitError}
|
|
</div>
|
|
)}
|
|
|
|
<div className="flex gap-3">
|
|
<button
|
|
type="submit"
|
|
disabled={createMutation.isPending || createAttachment?.uploading}
|
|
className="btn-primary"
|
|
>
|
|
{createMutation.isPending ? (
|
|
<span className="flex items-center gap-2">
|
|
<span className="h-4 w-4 animate-spin rounded-full border-2 border-white/30 border-t-white" />
|
|
{t('support.creating')}
|
|
</span>
|
|
) : (
|
|
<>
|
|
<SendIcon />
|
|
{t('support.send')}
|
|
</>
|
|
)}
|
|
</button>
|
|
<button
|
|
type="button"
|
|
onClick={() => {
|
|
setShowCreateForm(false);
|
|
setCreateAttachment(null);
|
|
}}
|
|
className="btn-secondary"
|
|
>
|
|
{t('common.cancel')}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
) : selectedTicket ? (
|
|
<div className="flex h-full flex-col">
|
|
<div className="mb-6 flex flex-col gap-2 border-b border-dark-800/50 pb-4 sm:flex-row sm:items-start sm:justify-between">
|
|
<div>
|
|
<h2 className="text-lg font-semibold text-dark-100">
|
|
{ticketDetail?.title || selectedTicket.title}
|
|
</h2>
|
|
<div className="mt-2 flex flex-wrap items-center gap-2">
|
|
<span className={getStatusBadge(ticketDetail?.status || selectedTicket.status)}>
|
|
{getStatusLabel(ticketDetail?.status || selectedTicket.status)}
|
|
</span>
|
|
<span className="text-xs text-dark-500">
|
|
{t('support.created')}{' '}
|
|
{new Date(selectedTicket.created_at).toLocaleDateString()}
|
|
</span>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Messages */}
|
|
{detailLoading ? (
|
|
<div className="flex items-center justify-center py-12">
|
|
<div className="h-8 w-8 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
|
|
</div>
|
|
) : ticketDetail?.messages ? (
|
|
<div className="scrollbar-hide mb-6 max-h-96 flex-1 space-y-4 overflow-y-auto">
|
|
{ticketDetail.messages.map((msg) => (
|
|
<div
|
|
key={msg.id}
|
|
className={`rounded-xl p-4 ${
|
|
msg.is_from_admin
|
|
? 'ml-4 border border-accent-500/20 bg-accent-500/10'
|
|
: 'mr-4 border border-dark-700/30 bg-dark-800/50'
|
|
}`}
|
|
>
|
|
<div className="mb-2 flex items-center justify-between">
|
|
<span
|
|
className={`text-xs font-medium ${msg.is_from_admin ? 'text-accent-400' : 'text-dark-400'}`}
|
|
>
|
|
{msg.is_from_admin ? t('support.supportTeam') : t('support.you')}
|
|
</span>
|
|
<span className="text-xs text-dark-500">
|
|
{new Date(msg.created_at).toLocaleString()}
|
|
</span>
|
|
</div>
|
|
<div className="whitespace-pre-wrap text-dark-200">{msg.message_text}</div>
|
|
{/* Display media if present */}
|
|
<MessageMedia message={msg} t={t} />
|
|
</div>
|
|
))}
|
|
</div>
|
|
) : null}
|
|
|
|
{/* Reply Form */}
|
|
{ticketDetail?.status !== 'closed' && !ticketDetail?.is_reply_blocked && (
|
|
<form
|
|
onSubmit={(e) => {
|
|
e.preventDefault();
|
|
setRateLimitError(null);
|
|
// Rate limit: max 5 replies per 30 seconds
|
|
if (!checkRateLimit(RATE_LIMIT_KEYS.TICKET_REPLY, 5, 30000)) {
|
|
const resetTime = getRateLimitResetTime(RATE_LIMIT_KEYS.TICKET_REPLY);
|
|
setRateLimitError(t('support.tooManyRequests', { seconds: resetTime }));
|
|
return;
|
|
}
|
|
replyMutation.mutate();
|
|
}}
|
|
className="border-t border-dark-800/50 pt-4"
|
|
>
|
|
<div className="space-y-3">
|
|
<div className="flex gap-3">
|
|
<textarea
|
|
className="input min-h-[80px] flex-1"
|
|
placeholder={t('support.replyPlaceholder')}
|
|
value={replyMessage}
|
|
onChange={(e) => setReplyMessage(e.target.value)}
|
|
required
|
|
minLength={1}
|
|
maxLength={4000}
|
|
/>
|
|
</div>
|
|
|
|
{/* Image attachment for reply */}
|
|
<div className="flex items-center justify-between">
|
|
<div>
|
|
<input
|
|
ref={replyFileInputRef}
|
|
type="file"
|
|
accept="image/jpeg,image/png,image/gif,image/webp"
|
|
className="hidden"
|
|
onChange={(e) => {
|
|
const file = e.target.files?.[0];
|
|
if (file) handleFileSelect(file, setReplyAttachment);
|
|
e.target.value = '';
|
|
}}
|
|
/>
|
|
{replyAttachment ? (
|
|
<AttachmentPreview
|
|
attachment={replyAttachment}
|
|
onRemove={() => setReplyAttachment(null)}
|
|
/>
|
|
) : (
|
|
<button
|
|
type="button"
|
|
onClick={() => replyFileInputRef.current?.click()}
|
|
className="flex items-center gap-2 text-sm text-dark-400 transition-colors hover:text-dark-200"
|
|
>
|
|
<ImageIcon />
|
|
{t('support.attachImage')}
|
|
</button>
|
|
)}
|
|
</div>
|
|
|
|
<button
|
|
type="submit"
|
|
disabled={
|
|
replyMutation.isPending ||
|
|
!replyMessage.trim() ||
|
|
replyAttachment?.uploading
|
|
}
|
|
className="btn-primary"
|
|
>
|
|
{replyMutation.isPending ? (
|
|
<span className="h-4 w-4 animate-spin rounded-full border-2 border-white/30 border-t-white" />
|
|
) : (
|
|
<SendIcon />
|
|
)}
|
|
</button>
|
|
</div>
|
|
{rateLimitError && (
|
|
<div className="mt-2 rounded-lg border border-error-500/30 bg-error-500/10 p-2 text-sm text-error-400">
|
|
{rateLimitError}
|
|
</div>
|
|
)}
|
|
</div>
|
|
</form>
|
|
)}
|
|
|
|
{ticketDetail?.is_reply_blocked && (
|
|
<div className="border-t border-dark-800/50 py-4 text-center text-sm text-dark-500">
|
|
{t('support.repliesDisabled')}
|
|
</div>
|
|
)}
|
|
</div>
|
|
) : (
|
|
<div className="flex flex-col items-center justify-center py-16">
|
|
<div className="mb-4 flex h-16 w-16 items-center justify-center rounded-2xl bg-dark-800">
|
|
<svg
|
|
className="h-8 w-8 text-dark-500"
|
|
fill="none"
|
|
viewBox="0 0 24 24"
|
|
stroke="currentColor"
|
|
strokeWidth={1.5}
|
|
>
|
|
<path
|
|
strokeLinecap="round"
|
|
strokeLinejoin="round"
|
|
d="M20.25 8.511c.884.284 1.5 1.128 1.5 2.097v4.286c0 1.136-.847 2.1-1.98 2.193-.34.027-.68.052-1.02.072v3.091l-3-3c-1.354 0-2.694-.055-4.02-.163a2.115 2.115 0 01-.825-.242m9.345-8.334a2.126 2.126 0 00-.476-.095 48.64 48.64 0 00-8.048 0c-1.131.094-1.976 1.057-1.976 2.192v4.286c0 .837.46 1.58 1.155 1.951m9.345-8.334V6.637c0-1.621-1.152-3.026-2.76-3.235A48.455 48.455 0 0011.25 3c-2.115 0-4.198.137-6.24.402-1.608.209-2.76 1.614-2.76 3.235v6.226c0 1.621 1.152 3.026 2.76 3.235.577.075 1.157.14 1.74.194V21l4.155-4.155"
|
|
/>
|
|
</svg>
|
|
</div>
|
|
<div className="text-dark-400">{t('support.selectTicket')}</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
);
|
|
}
|