diff --git a/src/locales/en.json b/src/locales/en.json
index c99e338..05fe356 100644
--- a/src/locales/en.json
+++ b/src/locales/en.json
@@ -547,7 +547,23 @@
       "userLabel": "User",
       "adminLabel": "Admin",
       "replyPlaceholder": "Type your reply...",
-      "sendReply": "Send Reply"
+      "sendReply": "Send Reply",
+      "settings": "Settings",
+      "supportMode": "Support mode",
+      "supportModeDesc": "Choose how users can contact support",
+      "modeBoth": "Tickets and contact",
+      "modeTickets": "Tickets only",
+      "modeContact": "Contact only",
+      "slaSettings": "SLA Settings",
+      "slaEnabled": "Enable SLA (response time monitoring)",
+      "slaEnabledDesc": "Automatic notifications for overdue tickets",
+      "slaMinutes": "Response time (minutes)",
+      "slaMinutesDesc": "Maximum time to respond to a ticket (1-1440 minutes)",
+      "checkInterval": "Check interval (seconds)",
+      "checkIntervalDesc": "How often to check for overdue tickets (30-600 seconds)",
+      "reminderCooldown": "Reminder interval (minutes)",
+      "reminderCooldownDesc": "Minimum time between reminders (1-120 minutes)",
+      "settingsUpdateError": "Error saving settings"
     },
     "tariffs": {
       "title": "Tariff Management",
diff --git a/src/locales/fa.json b/src/locales/fa.json
index 950fd90..ebed06f 100644
--- a/src/locales/fa.json
+++ b/src/locales/fa.json
@@ -472,7 +472,23 @@
       "userLabel": "کاربر",
       "adminLabel": "مدیر",
       "replyPlaceholder": "پاسخ خود را بنویسید...",
-      "sendReply": "ارسال پاسخ"
+      "sendReply": "ارسال پاسخ",
+      "settings": "تنظیمات",
+      "supportMode": "حالت پشتیبانی",
+      "supportModeDesc": "انتخاب کنید کاربران چگونه می‌توانند با پشتیبانی تماس بگیرند",
+      "modeBoth": "تیکت و تماس",
+      "modeTickets": "فقط تیکت",
+      "modeContact": "فقط تماس",
+      "slaSettings": "تنظیمات SLA",
+      "slaEnabled": "فعال کردن SLA (نظارت بر زمان پاسخ)",
+      "slaEnabledDesc": "اعلان‌های خودکار برای تیکت‌های معوقه",
+      "slaMinutes": "زمان پاسخ (دقیقه)",
+      "slaMinutesDesc": "حداکثر زمان برای پاسخ به تیکت (1-1440 دقیقه)",
+      "checkInterval": "فاصله بررسی (ثانیه)",
+      "checkIntervalDesc": "چند وقت یکبار تیکت‌های معوقه را بررسی کنیم (30-600 ثانیه)",
+      "reminderCooldown": "فاصله یادآوری (دقیقه)",
+      "reminderCooldownDesc": "حداقل زمان بین یادآوری‌ها (1-120 دقیقه)",
+      "settingsUpdateError": "خطا در ذخیره تنظیمات"
     },
     "tariffs": {
       "title": "مدیریت تعرفه‌ها",
diff --git a/src/locales/ru.json b/src/locales/ru.json
index ae4b98b..61a2a4a 100644
--- a/src/locales/ru.json
+++ b/src/locales/ru.json
@@ -547,7 +547,23 @@
       "userLabel": "Пользователь",
       "adminLabel": "Админ",
       "replyPlaceholder": "Введите ваш ответ...",
-      "sendReply": "Отправить"
+      "sendReply": "Отправить",
+      "settings": "Настройки",
+      "supportMode": "Режим поддержки",
+      "supportModeDesc": "Выберите, как пользователи могут связаться с поддержкой",
+      "modeBoth": "Тикеты и контакт",
+      "modeTickets": "Только тикеты",
+      "modeContact": "Только контакт",
+      "slaSettings": "Настройки SLA",
+      "slaEnabled": "Включить SLA (мониторинг времени ответа)",
+      "slaEnabledDesc": "Автоматические уведомления о просроченных тикетах",
+      "slaMinutes": "Время ответа (минуты)",
+      "slaMinutesDesc": "Максимальное время для ответа на тикет (1-1440 минут)",
+      "checkInterval": "Интервал проверки (секунды)",
+      "checkIntervalDesc": "Как часто проверять просроченные тикеты (30-600 секунд)",
+      "reminderCooldown": "Интервал напоминаний (минуты)",
+      "reminderCooldownDesc": "Минимальное время между напоминаниями (1-120 минут)",
+      "settingsUpdateError": "Ошибка сохранения настроек"
     },
     "tariffs": {
       "title": "Управление тарифами",
diff --git a/src/locales/zh.json b/src/locales/zh.json
index b0fbf00..730c70b 100644
--- a/src/locales/zh.json
+++ b/src/locales/zh.json
@@ -472,7 +472,23 @@
       "userLabel": "用户",
       "adminLabel": "管理员",
       "replyPlaceholder": "输入您的回复...",
-      "sendReply": "发送回复"
+      "sendReply": "发送回复",
+      "settings": "设置",
+      "supportMode": "支持模式",
+      "supportModeDesc": "选择用户如何联系支持",
+      "modeBoth": "工单和联系方式",
+      "modeTickets": "仅工单",
+      "modeContact": "仅联系方式",
+      "slaSettings": "SLA设置",
+      "slaEnabled": "启用 SLA（响应时间监控）",
+      "slaEnabledDesc": "自动通知过期工单",
+      "slaMinutes": "响应时间（分钟）",
+      "slaMinutesDesc": "回复工单的最长时间（1-1440分钟）",
+      "checkInterval": "检查间隔（秒）",
+      "checkIntervalDesc": "检查过期工单的频率（30-600秒）",
+      "reminderCooldown": "提醒间隔（分钟）",
+      "reminderCooldownDesc": "提醒之间的最小时间（1-120分钟）",
+      "settingsUpdateError": "保存设置时出错"
     },
     "tariffs": {
       "title": "套餐管理",