diff --git a/src/api/admin.ts b/src/api/admin.ts
index bf09059..26bb21e 100644
--- a/src/api/admin.ts
+++ b/src/api/admin.ts
@@ -115,8 +115,15 @@ export const adminApi = {
   },
 
   // Reply to ticket
-  replyToTicket: async (ticketId: number, message: string): Promise<AdminTicketMessage> => {
-    const response = await apiClient.post(`/cabinet/admin/tickets/${ticketId}/reply`, { message });
+  replyToTicket: async (
+    ticketId: number,
+    message: string,
+    media?: { media_type?: string; media_file_id?: string; media_caption?: string },
+  ): Promise<AdminTicketMessage> => {
+    const response = await apiClient.post(`/cabinet/admin/tickets/${ticketId}/reply`, {
+      message,
+      ...media,
+    });
     return response.data;
   },
 
diff --git a/src/locales/en.json b/src/locales/en.json
index 39a5bb3..3c2fcc8 100644
--- a/src/locales/en.json
+++ b/src/locales/en.json
@@ -1917,6 +1917,12 @@
       "adminLabel": "Admin",
       "replyPlaceholder": "Type your reply...",
       "sendReply": "Send Reply",
+      "attachMedia": "Attach media",
+      "invalidFileType": "Invalid file type. Use images, videos (MP4, WebM) or documents (PDF, DOC, TXT, ZIP).",
+      "fileTooLarge": "File is too large. Maximum size is 10MB.",
+      "uploadFailed": "Failed to upload file",
+      "uploading": "Uploading...",
+      "uploadComplete": "Uploaded",
       "settings": "Settings",
       "settingsSubtitle": "Configure ticket system and SLA",
       "settingsLoadError": "Failed to load settings",
diff --git a/src/locales/fa.json b/src/locales/fa.json
index 2a24e5a..5ab243d 100644
--- a/src/locales/fa.json
+++ b/src/locales/fa.json
@@ -1579,6 +1579,12 @@
       "adminLabel": "مدیر",
       "replyPlaceholder": "پاسخ خود را بنویسید...",
       "sendReply": "ارسال پاسخ",
+      "attachMedia": "پیوست رسانه",
+      "invalidFileType": "نوع فایل نامعتبر. از تصاویر، ویدئو (MP4, WebM) یا اسناد (PDF, DOC, TXT, ZIP) استفاده کنید.",
+      "fileTooLarge": "فایل بسیار بزرگ است. حداکثر اندازه ۱۰ مگابایت.",
+      "uploadFailed": "آپلود فایل ناموفق بود",
+      "uploading": "در حال آپلود...",
+      "uploadComplete": "آپلود شد",
       "settings": "تنظیمات",
       "settingsSubtitle": "پیکربندی سیستم تیکت و SLA",
       "settingsLoadError": "خطا در بارگذاری تنظیمات",
diff --git a/src/locales/ru.json b/src/locales/ru.json
index 31017be..77a3a6b 100644
--- a/src/locales/ru.json
+++ b/src/locales/ru.json
@@ -2428,6 +2428,12 @@
       "adminLabel": "Админ",
       "replyPlaceholder": "Введите ваш ответ...",
       "sendReply": "Отправить",
+      "attachMedia": "Прикрепить медиа",
+      "invalidFileType": "Неверный тип файла. Используйте изображения, видео (MP4, WebM) или документы (PDF, DOC, TXT, ZIP).",
+      "fileTooLarge": "Файл слишком большой. Максимальный размер 10МБ.",
+      "uploadFailed": "Не удалось загрузить файл",
+      "uploading": "Загрузка...",
+      "uploadComplete": "Загружено",
       "settings": "Настройки",
       "settingsSubtitle": "Настройка тикетной системы и SLA",
       "settingsLoadError": "Не удалось загрузить настройки",
diff --git a/src/locales/zh.json b/src/locales/zh.json
index d2fea20..05003f7 100644
--- a/src/locales/zh.json
+++ b/src/locales/zh.json
@@ -1617,6 +1617,12 @@
       "adminLabel": "管理员",
       "replyPlaceholder": "输入您的回复...",
       "sendReply": "发送回复",
+      "attachMedia": "附加媒体",
+      "invalidFileType": "文件类型无效。请使用图片、视频 (MP4, WebM) 或文档 (PDF, DOC, TXT, ZIP)。",
+      "fileTooLarge": "文件太大。最大 10MB。",
+      "uploadFailed": "上传文件失败",
+      "uploading": "上传中...",
+      "uploadComplete": "已上传",
       "settings": "设置",
       "settingsSubtitle": "配置工单系统和SLA",
       "settingsLoadError": "加载设置失败",
diff --git a/src/pages/AdminTickets.tsx b/src/pages/AdminTickets.tsx
index 4f37753..4253912 100644
--- a/src/pages/AdminTickets.tsx
+++ b/src/pages/AdminTickets.tsx
@@ -1,4 +1,4 @@
-import { useState } from 'react';
+import { useState, useRef, useEffect } from 'react';
 import { useNavigate } from 'react-router';
 import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
 import { useTranslation } from 'react-i18next';
@@ -6,6 +6,34 @@ import { adminApi, AdminTicket, AdminTicketDetail, AdminTicketMessage } from '..
 import { ticketsApi } from '../api/tickets';
 import { usePlatform } from '../platform/hooks/usePlatform';
 
+interface MediaAttachment {
+  file: File;
+  preview: string;
+  uploading: boolean;
+  fileId?: string;
+  mediaType: string;
+  error?: string;
+}
+
+const ALLOWED_FILE_TYPES: Record<string, string> = {
+  'image/jpeg': 'photo',
+  'image/png': 'photo',
+  'image/gif': 'photo',
+  'image/webp': 'photo',
+  'video/mp4': 'video',
+  'video/webm': 'video',
+  'video/quicktime': 'video',
+  'application/pdf': 'document',
+  'application/msword': 'document',
+  'application/vnd.openxmlformats-officedocument.wordprocessingml.document': 'document',
+  'text/plain': 'document',
+  'application/zip': 'document',
+  'application/x-rar-compressed': 'document',
+};
+
+const ACCEPT_STRING = Object.keys(ALLOWED_FILE_TYPES).join(',');
+const MAX_FILE_SIZE = 10 * 1024 * 1024; // 10MB
+
 function AdminMessageMedia({
   message,
   t,
@@ -80,6 +108,22 @@ function AdminMessageMedia({
     );
   }
 
+  if (message.media_type === 'video') {
+    return (
+      <div className="mt-3">
+        <video
+          src={mediaUrl}
+          controls
+          className="max-h-64 max-w-full rounded-lg"
+          preload="metadata"
+        />
+        {message.media_caption && (
+          <p className="mt-1 text-xs text-dark-400">{message.media_caption}</p>
+        )}
+      </div>
+    );
+  }
+
   return (
     <div className="mt-3">
       <a
@@ -93,9 +137,13 @@ function AdminMessageMedia({
           fill="none"
           viewBox="0 0 24 24"
           stroke="currentColor"
-          strokeWidth={2}
+          strokeWidth={1.5}
         >
-          <path strokeLinecap="round" strokeLinejoin="round" d="M12 4v16m8-8H4" />
+          <path
+            strokeLinecap="round"
+            strokeLinejoin="round"
+            d="M19.5 14.25v-2.625a3.375 3.375 0 0 0-3.375-3.375h-1.5A1.125 1.125 0 0 1 13.5 7.125v-1.5a3.375 3.375 0 0 0-3.375-3.375H8.25m2.25 0H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 0 0-9-9Z"
+          />
         </svg>
         {message.media_caption || `Download ${message.media_type}`}
       </a>
@@ -126,6 +174,20 @@ export default function AdminTickets() {
   const [statusFilter, setStatusFilter] = useState<string>('');
   const [replyText, setReplyText] = useState('');
   const [page, setPage] = useState(1);
+  const [attachment, setAttachment] = useState<MediaAttachment | null>(null);
+  const fileInputRef = useRef<HTMLInputElement>(null);
+  const previewRef = useRef<string | null>(null);
+  const uploadIdRef = useRef(0);
+
+  // Cancel in-flight uploads and cleanup blob URL on unmount
+  useEffect(() => {
+    return () => {
+      uploadIdRef.current++;
+      if (previewRef.current) {
+        URL.revokeObjectURL(previewRef.current);
+      }
+    };
+  }, []);
 
   const { data: stats } = useQuery({
     queryKey: ['admin-ticket-stats'],
@@ -149,10 +211,18 @@ export default function AdminTickets() {
   });
 
   const replyMutation = useMutation({
-    mutationFn: ({ ticketId, message }: { ticketId: number; message: string }) =>
-      adminApi.replyToTicket(ticketId, message),
+    mutationFn: ({
+      ticketId,
+      message,
+      media,
+    }: {
+      ticketId: number;
+      message: string;
+      media?: { media_type?: string; media_file_id?: string; media_caption?: string };
+    }) => adminApi.replyToTicket(ticketId, message, media),
     onSuccess: () => {
       setReplyText('');
+      clearAttachment();
       queryClient.invalidateQueries({ queryKey: ['admin-ticket', selectedTicketId] });
       queryClient.invalidateQueries({ queryKey: ['admin-tickets'] });
       queryClient.invalidateQueries({ queryKey: ['admin-ticket-stats'] });
@@ -169,10 +239,84 @@ export default function AdminTickets() {
     },
   });
 
+  const clearAttachment = () => {
+    uploadIdRef.current++;
+    if (previewRef.current) {
+      URL.revokeObjectURL(previewRef.current);
+      previewRef.current = null;
+    }
+    setAttachment(null);
+    if (fileInputRef.current) {
+      fileInputRef.current.value = '';
+    }
+  };
+
+  const handleFileSelect = async (e: React.ChangeEvent<HTMLInputElement>) => {
+    const file = e.target.files?.[0];
+    if (!file) return;
+
+    // Revoke any existing blob URL before processing new file
+    if (previewRef.current) {
+      URL.revokeObjectURL(previewRef.current);
+      previewRef.current = null;
+    }
+
+    const mediaType = ALLOWED_FILE_TYPES[file.type];
+    if (!mediaType) {
+      setAttachment({
+        file,
+        preview: '',
+        uploading: false,
+        mediaType: 'document',
+        error: t('admin.tickets.invalidFileType'),
+      });
+      return;
+    }
+
+    if (file.size > MAX_FILE_SIZE) {
+      setAttachment({
+        file,
+        preview: '',
+        uploading: false,
+        mediaType,
+        error: t('admin.tickets.fileTooLarge'),
+      });
+      return;
+    }
+
+    const preview = mediaType === 'photo' ? URL.createObjectURL(file) : '';
+    previewRef.current = preview;
+
+    const currentUploadId = ++uploadIdRef.current;
+    setAttachment({ file, preview, uploading: true, mediaType });
+
+    try {
+      const result = await ticketsApi.uploadMedia(file, mediaType);
+      if (uploadIdRef.current !== currentUploadId) return; // stale upload
+      setAttachment((prev) =>
+        prev ? { ...prev, uploading: false, fileId: result.file_id } : null,
+      );
+    } catch {
+      if (uploadIdRef.current !== currentUploadId) return; // stale upload
+      setAttachment((prev) =>
+        prev ? { ...prev, uploading: false, error: t('admin.tickets.uploadFailed') } : null,
+      );
+    }
+  };
+
   const handleReply = (e: React.FormEvent) => {
     e.preventDefault();
     if (!selectedTicketId || !replyText.trim()) return;
-    replyMutation.mutate({ ticketId: selectedTicketId, message: replyText });
+    if (attachment && (attachment.uploading || attachment.error)) return;
+
+    const media = attachment?.fileId
+      ? {
+          media_type: attachment.mediaType,
+          media_file_id: attachment.fileId,
+        }
+      : undefined;
+
+    replyMutation.mutate({ ticketId: selectedTicketId, message: replyText, media });
   };
 
   const getStatusBadge = (status: string) => {
@@ -321,7 +465,11 @@ export default function AdminTickets() {
               {ticketsData?.items.map((ticket) => (
                 <button
                   key={ticket.id}
-                  onClick={() => setSelectedTicketId(ticket.id)}
+                  onClick={() => {
+                    setSelectedTicketId(ticket.id);
+                    setReplyText('');
+                    clearAttachment();
+                  }}
                   className={`w-full rounded-xl border p-4 text-left transition-all ${
                     selectedTicketId === ticket.id
                       ? 'border-accent-500 bg-accent-500/10'
@@ -359,7 +507,12 @@ export default function AdminTickets() {
                       {ticket.last_message.is_from_admin
                         ? t('admin.tickets.you')
                         : t('admin.tickets.user')}
-                      : {ticket.last_message.message_text.substring(0, 50)}...
+                      :{' '}
+                      {ticket.last_message.message_text
+                        ? `${ticket.last_message.message_text.substring(0, 50)}${ticket.last_message.message_text.length > 50 ? '...' : ''}`
+                        : ticket.last_message.has_media
+                          ? `[${ticket.last_message.media_type}]`
+                          : '...'}
                     </div>
                   )}
                 </button>
@@ -501,7 +654,9 @@ export default function AdminTickets() {
                         {new Date(msg.created_at).toLocaleString()}
                       </span>
                     </div>
-                    <p className="whitespace-pre-wrap text-dark-200">{msg.message_text}</p>
+                    {msg.message_text && (
+                      <p className="whitespace-pre-wrap text-dark-200">{msg.message_text}</p>
+                    )}
                     <AdminMessageMedia message={msg} t={t} />
                   </div>
                 ))}
@@ -517,10 +672,118 @@ export default function AdminTickets() {
                     rows={3}
                     className="input resize-none"
                   />
-                  <div className="mt-3 flex justify-end">
+
+                  {/* Attachment preview */}
+                  {attachment && (
+                    <div className="mt-2 flex items-center gap-3 rounded-lg border border-dark-700/50 bg-dark-800/50 p-2">
+                      {attachment.mediaType === 'photo' && attachment.preview ? (
+                        <img
+                          src={attachment.preview}
+                          alt="Preview"
+                          className="h-12 w-12 rounded-lg object-cover"
+                        />
+                      ) : (
+                        <div className="flex h-12 w-12 items-center justify-center rounded-lg bg-dark-700">
+                          <svg
+                            className="h-6 w-6 text-dark-400"
+                            fill="none"
+                            viewBox="0 0 24 24"
+                            stroke="currentColor"
+                            strokeWidth={1.5}
+                          >
+                            {attachment.mediaType === 'video' ? (
+                              <path
+                                strokeLinecap="round"
+                                strokeLinejoin="round"
+                                d="m15.75 10.5 4.72-4.72a.75.75 0 0 1 1.28.53v11.38a.75.75 0 0 1-1.28.53l-4.72-4.72M4.5 18.75h9a2.25 2.25 0 0 0 2.25-2.25v-9a2.25 2.25 0 0 0-2.25-2.25h-9A2.25 2.25 0 0 0 2.25 7.5v9a2.25 2.25 0 0 0 2.25 2.25Z"
+                              />
+                            ) : (
+                              <path
+                                strokeLinecap="round"
+                                strokeLinejoin="round"
+                                d="M19.5 14.25v-2.625a3.375 3.375 0 0 0-3.375-3.375h-1.5A1.125 1.125 0 0 1 13.5 7.125v-1.5a3.375 3.375 0 0 0-3.375-3.375H8.25m2.25 0H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 0 0-9-9Z"
+                              />
+                            )}
+                          </svg>
+                        </div>
+                      )}
+                      <div className="min-w-0 flex-1">
+                        <div className="truncate text-sm text-dark-200">{attachment.file.name}</div>
+                        {attachment.uploading && (
+                          <div className="flex items-center gap-1.5 text-xs text-accent-400">
+                            <span className="h-3 w-3 animate-spin rounded-full border-2 border-accent-500 border-t-transparent" />
+                            {t('admin.tickets.uploading')}
+                          </div>
+                        )}
+                        {attachment.error && (
+                          <div className="text-xs text-red-400">{attachment.error}</div>
+                        )}
+                        {attachment.fileId && !attachment.uploading && (
+                          <div className="text-xs text-success-400">
+                            {t('admin.tickets.uploadComplete')}
+                          </div>
+                        )}
+                      </div>
+                      <button
+                        type="button"
+                        onClick={clearAttachment}
+                        className="shrink-0 rounded-lg p-1 text-dark-500 transition-colors hover:bg-dark-700 hover:text-dark-200"
+                      >
+                        <svg
+                          className="h-4 w-4"
+                          fill="none"
+                          viewBox="0 0 24 24"
+                          stroke="currentColor"
+                          strokeWidth={2}
+                        >
+                          <path
+                            strokeLinecap="round"
+                            strokeLinejoin="round"
+                            d="M6 18L18 6M6 6l12 12"
+                          />
+                        </svg>
+                      </button>
+                    </div>
+                  )}
+
+                  <input
+                    ref={fileInputRef}
+                    type="file"
+                    accept={ACCEPT_STRING}
+                    onChange={handleFileSelect}
+                    className="hidden"
+                  />
+
+                  <div className="mt-3 flex items-center justify-between">
+                    <button
+                      type="button"
+                      onClick={() => fileInputRef.current?.click()}
+                      disabled={!!attachment?.uploading}
+                      className="flex items-center gap-2 rounded-lg border border-dark-700/50 px-3 py-2 text-sm text-dark-400 transition-colors hover:border-dark-600 hover:text-dark-200 disabled:opacity-50"
+                    >
+                      <svg
+                        className="h-4 w-4"
+                        fill="none"
+                        viewBox="0 0 24 24"
+                        stroke="currentColor"
+                        strokeWidth={1.5}
+                      >
+                        <path
+                          strokeLinecap="round"
+                          strokeLinejoin="round"
+                          d="m18.375 12.739-7.693 7.693a4.5 4.5 0 0 1-6.364-6.364l10.94-10.94A3 3 0 1 1 19.5 7.372L8.552 18.32m.009-.01-.01.01m5.699-9.941-7.81 7.81a1.5 1.5 0 0 0 2.112 2.13"
+                        />
+                      </svg>
+                      {t('admin.tickets.attachMedia')}
+                    </button>
                     <button
                       type="submit"
-                      disabled={!replyText.trim() || replyMutation.isPending}
+                      disabled={
+                        !replyText.trim() ||
+                        replyMutation.isPending ||
+                        !!attachment?.uploading ||
+                        !!attachment?.error
+                      }
                       className="btn-primary"
                     >
                       {replyMutation.isPending ? (