diff --git a/src/components/TicketNotificationBell.tsx b/src/components/TicketNotificationBell.tsx
index 6518769..b2cd7da 100644
--- a/src/components/TicketNotificationBell.tsx
+++ b/src/components/TicketNotificationBell.tsx
@@ -35,22 +35,37 @@ export default function TicketNotificationBell({ isAdmin = false }: TicketNotifi
 
   // Show toast for WebSocket notification
   const showWSNotificationToast = useCallback((message: WSMessage) => {
-    const icon = message.type === 'ticket.new' ? (
+    const isNewTicket = message.type === 'ticket.new'
+    const isAdminReply = message.type === 'ticket.admin_reply'
+    const isUserReply = message.type === 'ticket.user_reply'
+
+    const icon = isNewTicket ? (
       <span className="text-lg">🎫</span>
-    ) : message.type === 'ticket.admin_reply' ? (
+    ) : isAdminReply ? (
       <span className="text-lg">💬</span>
     ) : (
       <span className="text-lg">📨</span>
     )
 
-    const toastMessage = message.message ||
-      (message.type === 'ticket.new'
-        ? t('notifications.newTicket', 'New ticket: {{title}}', { title: message.title })
-        : t('notifications.newReply', 'New reply in ticket'))
+    const ticketTitle = message.title || ''
+
+    let toastTitle: string
+    let toastMessage: string
+
+    if (isNewTicket) {
+      toastTitle = t('notifications.newTicketTitle', 'New Ticket')
+      toastMessage = message.message || t('notifications.newTicket', 'New ticket: {{title}}', { title: ticketTitle })
+    } else if (isUserReply) {
+      toastTitle = t('notifications.newUserReplyTitle', 'User Reply')
+      toastMessage = message.message || t('notifications.newUserReply', 'User replied in ticket: {{title}}', { title: ticketTitle })
+    } else {
+      toastTitle = t('notifications.newReplyTitle', 'New Reply')
+      toastMessage = message.message || t('notifications.newReply', 'New reply in ticket: {{title}}', { title: ticketTitle })
+    }
 
     showToast({
       type: 'info',
-      title: message.type === 'ticket.new' ? t('notifications.newTicketTitle', 'New Ticket') : t('notifications.newReplyTitle', 'New Reply'),
+      title: toastTitle,
       message: toastMessage,
       icon,
       onClick: () => {
@@ -189,7 +204,7 @@ export default function TicketNotificationBell({ isAdmin = false }: TicketNotifi
 
       {/* Dropdown */}
       {isOpen && (
-        <div className="absolute right-0 mt-2 w-80 sm:w-96 bg-dark-900/95 backdrop-blur-xl border border-dark-700/50 rounded-2xl shadow-2xl shadow-black/30 overflow-hidden z-50 animate-scale-in">
+        <div className="fixed sm:absolute top-16 sm:top-auto right-4 sm:right-0 left-4 sm:left-auto mt-0 sm:mt-2 w-auto sm:w-96 bg-dark-900/95 backdrop-blur-xl border border-dark-700/50 rounded-2xl shadow-2xl shadow-black/30 overflow-hidden z-50 animate-scale-in">
           {/* Header */}
           <div className="flex items-center justify-between px-4 py-3 border-b border-dark-700/50 bg-dark-800/30">
             <h3 className="text-sm font-semibold text-dark-100">
diff --git a/src/locales/en.json b/src/locales/en.json
index ab9d0ef..0e96d05 100644
--- a/src/locales/en.json
+++ b/src/locales/en.json
@@ -47,7 +47,11 @@
     "newNotification": "New notification",
     "clickToView": "Click to view",
     "newTicket": "New ticket: {{title}}",
-    "newReply": "New reply in ticket"
+    "newReply": "New reply in ticket: {{title}}",
+    "newTicketTitle": "New Ticket",
+    "newReplyTitle": "New Reply",
+    "newUserReply": "User replied in ticket: {{title}}",
+    "newUserReplyTitle": "User Reply"
   },
   "auth": {
     "login": "Login",
diff --git a/src/locales/fa.json b/src/locales/fa.json
index d0b5598..c0f1918 100644
--- a/src/locales/fa.json
+++ b/src/locales/fa.json
@@ -33,6 +33,24 @@
     "info": "اطلاعات",
     "wheel": "چرخ شانس"
   },
+  "notifications": {
+    "ticketNotifications": "اعلان‌های تیکت",
+    "markAllRead": "خواندن همه",
+    "noNotifications": "اعلانی وجود ندارد",
+    "justNow": "همین الان",
+    "minutesAgo": "{{count}} دقیقه پیش",
+    "hoursAgo": "{{count}} ساعت پیش",
+    "daysAgo": "{{count}} روز پیش",
+    "viewAll": "مشاهده همه تیکت‌ها",
+    "newNotification": "اعلان جدید",
+    "clickToView": "برای مشاهده کلیک کنید",
+    "newTicket": "تیکت جدید: {{title}}",
+    "newReply": "پاسخ جدید در تیکت: {{title}}",
+    "newTicketTitle": "تیکت جدید",
+    "newReplyTitle": "پاسخ جدید",
+    "newUserReply": "کاربر در تیکت پاسخ داد: {{title}}",
+    "newUserReplyTitle": "پاسخ کاربر"
+  },
   "auth": {
     "login": "ورود",
     "register": "ثبت نام",
diff --git a/src/locales/ru.json b/src/locales/ru.json
index 9cb1f19..1513774 100644
--- a/src/locales/ru.json
+++ b/src/locales/ru.json
@@ -47,7 +47,11 @@
     "newNotification": "Новое уведомление",
     "clickToView": "Нажмите для просмотра",
     "newTicket": "Новый тикет: {{title}}",
-    "newReply": "Новый ответ в тикете"
+    "newReply": "Новый ответ в тикете: {{title}}",
+    "newTicketTitle": "Новый тикет",
+    "newReplyTitle": "Новый ответ",
+    "newUserReply": "Ответ пользователя в тикете: {{title}}",
+    "newUserReplyTitle": "Ответ пользователя"
   },
   "auth": {
     "login": "Вход",
diff --git a/src/locales/zh.json b/src/locales/zh.json
index bb0e0d2..8ce491a 100644
--- a/src/locales/zh.json
+++ b/src/locales/zh.json
@@ -33,6 +33,24 @@
     "info": "信息",
     "wheel": "幸运转盘"
   },
+  "notifications": {
+    "ticketNotifications": "工单通知",
+    "markAllRead": "全部标记已读",
+    "noNotifications": "暂无通知",
+    "justNow": "刚刚",
+    "minutesAgo": "{{count}}分钟前",
+    "hoursAgo": "{{count}}小时前",
+    "daysAgo": "{{count}}天前",
+    "viewAll": "查看所有工单",
+    "newNotification": "新通知",
+    "clickToView": "点击查看",
+    "newTicket": "新工单：{{title}}",
+    "newReply": "工单新回复：{{title}}",
+    "newTicketTitle": "新工单",
+    "newReplyTitle": "新回复",
+    "newUserReply": "用户回复了工单：{{title}}",
+    "newUserReplyTitle": "用户回复"
+  },
   "auth": {
     "login": "登录",
     "register": "注册",